Total Quality Management

(T.Q.M.)

Since last one decade these three letters have become very common among the Engineers/Managers in an organization. In early days of industrialization  we started with concept of Quality Measurement / Quality Control/ Quality Assurance. TQM has come after a series of activities and still process are going further ahead in to- days world of global competition and liberalization. TQM  has formed a base for all further development rather it’s a foundation.

Let us understand the term:  What is T.Q.M. ? in an organization

Letter “T”  stands for – Total  ie all the areas/ all the activities/everybody/always.

Letter “Q” stands for -  Quality  ie Customer satisfaction/ Customer delight.

Letter “M” stands for – Management ie Structure/ Systems/ Procedures/ Processes/                  

                                       

 Basically TQM is a concept, perception and process of improvement. It has its core values and one has to apply them for achieving the excellence in  an organization.

Core Values:

1.Total Quality Control: One of the important core value which is possible with self       

                                        discipline and patience.

2.Waste elimination: Another aspect which is possible with openness

3. Total employee involvement: This is only possible with respect and trust

CORE VALUES are the soul of any organization or a system. One and all the elements are required to have those values for achieving the excellence and success in our operations. Organizations are forming policies for achieving their results, the ultimate objectives are to provide product and services to their customer upto their full satisfaction and expectations. Total Quality Management is  one of the best and  effective strategy for achieving the excellence and success in any organization. 

It is of course a new buzz word for us, but our father of nation “Mahatma Gandhi” has said long back:

“ A customer is the most important visitor to our premises .

He is not depend on us, we are dependent on him.

He is not an interruption on our work, he is its purpose.

He is not an out sider on our business, he is part of it.

We are not doing him a favor by serving him.

He is doing us a favor by giving us an opportunity to do so”

TQM is an integrated approach in delighting customers, by meeting their expectations on a continuous basis through involvement of people, working on continuous improvement in all products and processes, along with proper problem solving methodology.

Prepared by: S.K.Udaiwal